Monitoring Perspective Tag
| Name | Added On | Difficulty | Time Required | Description |
|---|---|---|---|---|
| How to generate transaction export report | 05/21/14 |
|
15 mins | This tutorial will help you to make the export of transactions without any difficulties. |
| How to select all merchants | 08/11/14 |
|
15 mins | This easy tutorial will teach you how to locate and apply Select All Merchants option. |
| How to locate a transaction | 09/17/14 |
|
15 mins | This easy tutorial will give you knowledge about how to locate a transaction using a date range. |
| How to issue a refund | 09/17/14 |
|
15 mins | This tutorial will give you knowledge how to issue a refund to a customer in cases when either there is no original transaction that you should be refunded or you only want to do a partial refund. For full transaction refunding tutorial, use How to void/refund a transaction tutorial. |
| How to void/refund a transaction | 09/18/14 |
|
15 mins | This easy tutorial will teach you how to issue void or refund for a transaction. If you want to issue a partial refund or there is no original transaction, use How to issue a refund tutorial. |
| Reviewing uploaded file status (for Administrative users) | 10/02/15 |
|
30 mins | In this tutorial you will learn how to locate and review the statuses of the uploaded files. |
| Restarting processing of a submitted file | 10/26/15 |
|
30 mins | In this tutorial you will learn how to restart processing of a submitted file. |
| Re-generating an aggregated file | 11/02/15 |
|
30 mins | In this tutorial you will learn how to re-generate an aggregated file. |
| How to locate a sub-batch for administrative use | 11/25/15 |
|
15 mins | In this tutorial you will learn how to locate a sub-batch for further administrative use. |
| Downloading a request/response/return file | 12/22/15 |
|
30 mins | In this tutorial you will learn how to download a request, response or return file. |
| How to issue credits for a batch | 12/22/15 |
|
30 mins | In this tutorial you will learn how to issue credits for a batch. |
| Navigating Monitoring perspective | 01/08/16 |
|
30 mins | In this easy tutorial you will learn how to navigate Monitoring Perspective. |
| Reviewing merchant statement | 01/12/16 |
|
45 mins | This tutorial will teach you how to review a Merchant statement. |
| Reviewing transaction request/response log | 01/15/16 |
|
15 mins | In this tutorial you will learn how to review transaction request and response logs. |
| How to reupload a file to FTP | 01/25/16 |
|
15 mins | In this tutorial you will learn how to reupload a file to FTP using File Store form. |
| Entering returns manually | 02/04/16 |
|
15 mins | In this tutorial we are going to learn how to create returns manually. |
| How to cancel a batch/sub-batch | 02/18/16 |
|
15 mins | In this tutorial you will learn how to cancel a batch or sub-batch. |
| How to resubmit a verification file | 03/10/16 |
|
15 mins | In this tutorial we are going to learn how to resubmit a direct debit verification file to a processor. |
| How to review a verification file | 03/31/16 |
|
15 mins | In this tutorial you will learn how to review a direct debit verification file. |
| Reviewing split transactions | 04/26/17 |
|
15 mins | In this tutorial you will learn how to locate and review split transactions. |
| How to handle remittance through a wire | 05/30/18 |
|
15 mins | This tutorial will help you to learn how to handle remittance through a wire. |
| Issuing batch refunds | 11/05/18 |
|
30 mins | In this tutorial, we are going to learn how to issue refunds as a real-time batch for transactions included in a particular sub-batch, as well as how to check the results of this batch refund processing. |
| How to verify failed jobs | 01/15/19 |
|
15 mins | This tutorial will teach you how to verify failed jobs and check whether the issue was resolved or not. |
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