Entering returns manually

1. Are you ready?
   
   In this tutorial we will learn how to find transactions and enter returns manually.
   
   We will use the following parameters:
   

   From Date: 10/26/2025
   Transaction ID: 669
   Amount: $21.03
   
   Internal Code: R99: transaction rejected by processor
   Amount: $21.03
   Response Code: R99
   Response Message: Transaction rejected by processor
   Received by Processor: 10/26/2025
   Issued by Bank: 10/27/2025
   
2. Log in to the system using your Username and Password.
   
   Note: To learn how to log in and select perspectives, use the prerequisite tutorial Logging in and navigating the application.
   
3. Select appropriate Merchant or Merchant Account in the top left section of the screen.
   
4. To locate transactions, you have to use the Transaction form which is available at the following places:
   
   

   • Perspective => Console Perspective => Transactions => List
   • Perspective => Management => Merchant Perspective => Processing => Transactions
   • Perspective => Administration => Monitoring Perspective => Transactions

   
   You can choose any place you like.
   
5. Click   Processingbutton in the top section of the screen.
   
6. Choose   Transactions  menu item  
7. Locate   Transaction Search  groupbox
8. Enter 669 into the Transaction ID/Codetextbox
9. Enter 10/26/2025 into the Datedatebox
10. Enter 21.03 into the Amounttextbox
11. Click   Findbutton . The results of your search should now be visible on the screen.
    
12. Locate   Transaction List  groupbox
13. Locate     Create Return/NOC  button next to the transaction for which you want to create a return and click on it.
    
14. Choose   Create Return  menu item  

    screenshot
15. Locate   Detail  groupbox to enter details of the return you are going to create.
    
16. Select R99 in Internal Codedropdown
17. Enter 21.03 into the Amounttextbox
18. Locate   Processor  groupbox to enter data that you recieved from your provider.
    
19. Enter R99 into the Response Codetextbox
20. Enter Transaction rejected by processor into the Response Messagetextbox
21. Select 10/26/2025 in Received by Processordatebox
22. Select 10/27/2025 in Issued by Bankdatebox
23. Click   Savebutton

    screenshot
24. Congratulations, you are done!
    
    You have learned how to find transactions and enter returns manually. Now you can do this by yourself.
    

Console perspective   Monitoring perspective   Merchant perspective